RICHARD J. GARD richardgard@verizon.net VICE PRESIDENT - Merrill Lynch Financial Services ~
Banking ~ Chemical/Pharmaceutical Dynamic, results-oriented technology professional with a passion for leadership offering over 20 years experience in Systems/Network Engineering, Application Development Lifecycle, and Defect Resolution. Experience includes over seven years managing technical teams, both virtual and direct. Capable of evaluating merger opportunities from business and technology perspectives. Offering outstanding scientific methods in problem solving, (utilizing Kepner – Tregoe Decision Making techniques and Apollo Root Cause Analysis methods), combined with proficiency in business practices. Able to assess merging corporate cultures, cultural compatibility, and design integration plans for their cultures, as well as, assessing technology of an acquisition target. Currently pursuing MBA in Management with three classes remaining.
CAREER ACCOMPLISHMENTS
Merrill Lynch· Selected as Lead for Global Support Model’s ITIL based Problem Management. · Mergers and Acquisitions Technical Liaison, 2006. · Supplied and Managed Blackrock Integration Resources (enabling transfer of MLIM resources to Blackrock). · Initiated Technology Convergence Tracking System. · Multiple technology and special recognition awards from 2000 to 2005. · Lead Operational Readiness Assessment Team Prior to Wealth Management Technology Platform (WMTP) Deployment, July 2003. · Technical Lead for the WMTP Outsource Contract, 2002. · Resolved Numerous Production Stability and Performance Issued Post WMTP Deployment. · Established Rapid Response SWAT Practice for WMTP Production. · Establish Trusted Global Advisor Performance and Stability Practice (3rd Level Productions Support), 1999. · Implement first build Automation, Active-X control packaging/deployment, 1997-1998. · Chief Architect for Source Control Management System (SCMS), 1996. · Publications include three papers on mathematical modeling and computer simulation of biological systems. PROFESSIONAL EXPERIENCE
MERRILL LYNCH, Pennington, New Jersey 1996 - Present Knowledge Management Thought Leader (2007 – Present)· Major contributor to knowledge management business process design and content management implementation. · Responsible for Inserting ITIL version 3 Knowledge Management into a Global Support Model. · Influenced the adoption of Knowledge Management (second generation), Knowledge Life-Cycle, Knowledge Processes, Knowledge Management Sustainability. Global Problem Management Process Owner (2007 – Present)·
ITIL Foundations Certified. ·
Actively engaged in all
phases of Global Support Model Design, Build and Activation. ·
Primary source of management
and stakeholder information about the Problem Management Process. ·
Ensure process and working
practices are effective and efficient.
·
Established and communicated
required process roles and responsibilities. ·
Heavily involved in process
automation decisions and conducted ongoing process improvement efforts. ·
Motivate staff responsible
for performing process, improving performance. ·
Develop tight process
linkages where required. ·
Lead development and
compliance of standards and policies. ·
Establish and report process
performance metrics and compliance service levels. Application Design and Guidance Manager (2005 - 2006)·
Managed team providing
strategic application design guidance through architecture, design, code
reviews. Consulted with client from
inception to transition in a full software lifecycle support model. ·
Ensured software
specifications are in alignment with Middle Tier Integration Framework,
Presentation Tier Framework, and CA’s Siteminder Architecture. ·
Tracked technology
convergence across all GPC BTO organizations; inventoried over 1000 products to
the point and assessed technology convergence on 80% of those products. ·
Provided development
environments for IF/PF/Siteminder initiatives. ·
Designed and produced
training material; instructor based, CBT, and MLU Online Content. GPC SWAT Manager (2000 - 2005)
·
Managed Critical Problem
Resolution to production issues. ·
Subject matter expert in
financial institution technology strategy and implementation. ·
Directly managed team of 4
professionals, and managed virtual teams of up to 50 in critical situations. VMWare Product Manager (2002 - 2004)· In charge of VMWare Systems Architecture and Implementation; Wks, GSX, ESX. VMWare workstation became standby/backup solution for retail broker during the 1 year rollout of Wealth Management Workstation solution. Subject Matter Expert for the Wealth Management Technology Platform (2000 - 2002)·
One of three people
responsible for technical specifications in WMTP outsource legal contract. Worked with legal team to draft
Schedule A, which served as starting point for outsource initiative negotiations. 3rd Level Support Engineer (1998 - 2000)·
Responsible for supporting
production Trusted Global Advisor platform and pre-production systems. MS Solutions Provider (1996 - 1998)·
Lead technical consultant in
Microsoft Project. Responsible for
“how-to” and implementation details, designed numerous solutions. MICROS SYSTEMS, Beltsville, Maryland 1995
- 1996 Software Development ManagerAW COMPUTERS, Mt. Laurel, New Jersey 1993
- 1995 Lead Software Development /Object Oriented Design SpecialistSIGMA IMAGING, New York, New York 1991
- 1993 Senior Software Engineer / Object Oriented Design SpecialistEDUCATION RIDER
UNIVERSITY, Lawrenceville, New Jersey MBA
(Management), Expected Graduation, May 2008 UNIVERSITY
OF WASHINGTON, Seattle, Washington Bachelor
of Science in Chemistry, (Computer Science and Business Administration
Minors), 1983 ADDITIONAL TRAINING: ·
Influence – Collaborating for Results, The Forum Corporation,
1999 ·
Toastmasters – Working towards CTM status ·
Dale Carnegie Leadership Training, 2006 ·
Blue Ocean Strategy (Roch Parayre, Senior Fellow at Mack Center for
Technological Innovation, Wharton, U of Penn) ·
Innovative Thinking (Roch Parayre) |